FAQ

You get 14 full days to test every feature with no commitment. No payment is charged before the end of the trial, and you can cancel at any time from your client area.

Yes. You can upgrade or downgrade in one click from the Billing section. The new rate is applied pro rata to the remaining period, and a detailed recap is sent by email.

WayWiz includes multi-account packs. From 3 users, an automatic discount applies and all licenses share the same billing settings.

Payments can be made by card (Visa, Mastercard, Amex) or SEPA direct debit. PDF invoices are sent every month for your accounting records.

All sensitive information is encrypted at rest (AES-256) and in transit (TLS 1.3). Access is logged to ensure full traceability.

Each team member can be assigned a role: read-only, editor, or administrator. Permissions are configured in the Team settings.

Servers are located in France and certified ISO 27001. Backups are replicated daily across two separate zones.

Yes. OTP-based two-factor authentication through an authenticator app is available to all users at no extra cost.

From the Projects module, select an itinerary and add sections, media, and text blocks. Styles automatically inherit your brand settings.

Yes. Use the CRM CSV import. Columns are recognized automatically and you can review the mapping before confirming.

A Zapier integration and webhooks are available to sync inbound requests, calendars, and marketing automations.

Yes. The mobile app keeps recent files available offline, and your changes sync as soon as the connection comes back.

Go to Settings > Profile. You can edit your logo, contact details, and legal mentions, and the update is applied immediately across your documents.

Yes. In the Communication section, choose a template, edit its content, and enable it so it appears when sending a quote or a client reminder.

Each file can be linked to its own time zone so shared calendars stay aligned and next steps are displayed in local time.

From Settings > Team, click Invite and enter the collaborator's email address. They receive a secure sign-up link valid for 72 hours.

Use the Forgot password option on the login screen. A reset link is immediately sent to the email tied to the account.

Yes. Contacts, project files, and invoices can be exported in CSV or PDF from the Exports section so you can recover your archives at any time.