FAQ
Find quick answers to help you move faster.
Last updated: July 11, 2026
FAQ
FeaturesIs the travel book available offline?
Is the travel book available offline?
Yes. The travel book can be viewed offline from the mobile app. Your travelers only need to reconnect to the internet when you update the travel book, so the latest changes can sync to their device.
FeaturesCan I export the travel book?
Can I export the travel book?
Yes, you can export the travel book directly to Canva.
FeaturesCan the travel book be customized?
Can the travel book be customized?
Yes. You can create a travel book in your image, with your brand identity as well as your travel services, advice, and personalized messages.
FeaturesCan I edit a proposal after sending it to the client?
Can I edit a proposal after sending it to the client?
Yes. You can adjust a proposal after sending it by editing it and updating the step. Your client then sees an updated version.
FeaturesCan I reuse proposals already created for other trips?
Can I reuse proposals already created for other trips?
Yes. You can reuse your best addresses and proposals thanks to your personal catalog. This avoids starting from scratch for each trip and saves you time!
FeaturesHow can I see what the client accepted or refused?
How can I see what the client accepted or refused?
When your client makes a choice, you are notified in real time. You can then clearly track accepted or refused options directly in WayWiz.
FeaturesCan I update an address in the catalog?
Can I update an address in the catalog?
Yes. You can edit an address saved in your catalog to keep your information up to date: description, address, price…
FeaturesCan I create a new address manually without using a proposal?
Can I create a new address manually without using a proposal?
Yes. You can add an address directly to your catalog, even if it is not yet linked to a trip or proposal.
FeaturesCan I mark addresses as favorites to find them faster?
Can I mark addresses as favorites to find them faster?
Yes. You can mark your favorite addresses to find them more easily and quickly reuse them in future trips.
FeaturesCan the client reschedule or cancel their appointment?
Can the client reschedule or cancel their appointment?
Yes. Your client can manage their appointment from their traveler space in the app: they can reschedule it if needed or cancel it.
FeaturesCan I customize appointment duration and types?
Can I customize appointment duration and types?
Yes. You can configure your slots around your organization: duration, available days and times, and appointment types.
FeaturesDoes the client receive reminders before the appointment?
Does the client receive reminders before the appointment?
Yes. Your client receives a reminder before the appointment, directly in the app.
FeaturesCan I offer several versions of an estimate?
Can I offer several versions of an estimate?
Yes. You can create several versions of an estimate to compare different trip options and help your client choose what suits them best.
FeaturesCan I manage deposits and discounts in the tool?
Can I manage deposits and discounts in the tool?
Yes. WayWiz lets you add deposits, discounts, and different payment methods directly in the estimate.
FeaturesCan I edit an estimate after sending it to the client?
Can I edit an estimate after sending it to the client?
Yes. You can adjust an estimate after sending it if you need to correct information. You can then update it.
FeaturesDo amounts update automatically after each payment?
Do amounts update automatically after each payment?
Yes. As soon as a payment is received, your amounts update automatically in your accounting follow-up, with no manual entry.
FeaturesCan I create invoices manually?
Can I create invoices manually?
Yes. You can create invoices manually.
FeaturesDoes the system help me stay compliant with invoicing?
Does the system help me stay compliant with invoicing?
WayWiz helps you centralize your invoices, payments, and revenue to keep a clear follow-up. However, the tool does not replace the support of an accountant for your legal obligations.
FeaturesCan I change style later if my visual identity evolves?
Can I change style later if my visual identity evolves?
Yes. You can change your style at any time if your visual identity evolves: logo, colors, typography. Your new trips will then automatically use your new identity.
FeaturesIs customization included in every subscription type?
Is customization included in every subscription type?
No. Customization is only included in the Pro and Premium subscriptions.
FeaturesDoes customization also appear in the client mobile app?
Does customization also appear in the client mobile app?
Yes. Your visual identity also appears on the client side, from the organization step through to the travel book, to keep a result consistent with your brand.
FeaturesCan I send documents in the messaging system?
Can I send documents in the messaging system?
Yes. You can share documents directly in the WayWiz messaging system, such as PDFs or photos.
FeaturesCan my client also send me files from the app?
Can my client also send me files from the app?
Yes. Your client can also send you files from the app, so important documents are centralized in the same place.
FeaturesAre conversations linked to the client or trip file?
Are conversations linked to the client or trip file?
Yes. Exchanges are centralized in WayWiz and attached to the client follow-up, to keep a clear history and avoid lost information.
FeaturesIs the app paid for my clients?
Is the app paid for my clients?
No. The mobile app is free to download from the App Store and Google Play. Your clients can use it at no extra cost to follow their trip.
FeaturesAre program changes synchronized?
Are program changes synchronized?
Yes. When you update the program or information in the travel book from WayWiz, the changes are synchronized in the client app.
FeaturesDoes the app work offline during the trip?
Does the app work offline during the trip?
Yes. The app lets your clients view important trip information offline. To receive the latest changes, they will need to reconnect to the internet.
SolutionsDoes my whole workflow fit in WayWiz?
Does my whole workflow fit in WayWiz?
Yes. WayWiz centralizes your workflow: client brief, estimate, proposals, travel book, payments, exchanges, and follow-up. The goal is to replace scattered tools with one workspace.
SolutionsHow quickly can I be operational on the tool?
How quickly can I be operational on the tool?
WayWiz is designed for quick onboarding. You can create a first file in a few minutes, then gradually configure your space according to the way you work.
SolutionsWhat happens if I want to stop after the free trial?
What happens if I want to stop after the free trial?
The free trial lasts 14 days and does not require a credit card. If you do not want to continue, you do not have to do anything: no payment will be triggered automatically. Your data will be saved if you want to subscribe later.
SolutionsDo my clients need to create an account or install an app?
Do my clients need to create an account or install an app?
Yes. Your clients access their space through the WayWiz app, to find the trip organization and the travel book in the same place. Access is simple and free for them, via the stores.
SolutionsCan I manage everything in one place?
Can I manage everything in one place?
Yes. WayWiz lets you centralize appointments, estimates, payments, proposals, exchanges, and travel books in one tool, without multiplying software.
SolutionsDo I get support or a community if I get stuck?
Do I get support or a community if I get stuck?
Yes. You can contact the WayWiz team if you have a question, directly through support in the tool, and join the community to exchange, get help, and make onboarding easier.
SolutionsIs the collaborative option included in the Pro plan?
Is the collaborative option included in the Pro plan?
No. Collaboration features are included in the Premium offer. The Pro plan remains designed for full solo use, while Premium allows several people to work on the same project.
SolutionsDo my partners need to create an account to collaborate?
Do my partners need to create an account to collaborate?
Yes. Your partners need WayWiz access to collaborate with you on the relevant files. This keeps the workspace clear, secure, and organized. For those who only need to view the file, a link can be shared without account creation.
SolutionsCan we work at the same time on the same trip?
Can we work at the same time on the same trip?
Yes. The Premium offer is designed to make it easier to work with several people on one trip file, with shared organization and better information follow-up.
PricingHow does the WayWiz trial period work?
How does the WayWiz trial period work?
You can try WayWiz free for 14 days, with no credit card. This lets you discover the tool, create your first files, and check whether it matches the way you work.
PricingCan I change plan during my subscription?
Can I change plan during my subscription?
Yes. You can evolve your plan according to your needs: move from Starter to Pro if your business grows, or to Premium if you want to collaborate with several people.
PricingWhich plan should I choose to start?
Which plan should I choose to start?
If you are launching your business, the Starter offer is designed to help you structure your first files. If you already have regular activity, Pro is the most suitable offer to save time and centralize everything.